ELAMUS PLUSS TERMS OF SALE
The owner of the online store www.elamuspluss.ee (hereinafter referred to as the Online Store) is Elamus Pluss OÜ (registry code 14886473), located at Metsaserva piirkond 21, Haage village, 61402 Tartu, Tartu County, Estonia. Other individuals or legal entities may also be allowed to sell services/products in the Online Store upon agreement with the owner of the Online Store.
1. Validity of the sales contract, product and price information
1.1. The Terms of Sale apply to the purchase of goods or services from the Online Store.
1.2. The prices of products or services sold in the online store are indicated next to the products or services.
1.3. The online store accepts payments in euros (EUR). The online store accepts invoice-based payment, card payments (Visa, MasterCard) and PayPal payment service as payment methods.
1.4. In general, the goods are delivered to the Buyer via e-mail and the cost of delivering the goods is not added to the price. If the goods are not delivered to the Buyer via e-mail, a fee for delivering the goods will be added. The fee for delivering the goods depends on the location of the Buyer and the method of delivery. The delivery fee is displayed or communicated to the Buyer when placing the order.
1.5. Information about the goods is provided in the Online Store directly next to the goods.
1.6. Prices are valid from the time the order is placed until the payment deadline for the placed order expires (5 days after the order is placed).
1.7. The online store reserves the right to make changes to sales prices, which will be reflected on the website www.elamuspluss.ee.
2. Placing an order
2.1. To order goods, you must add the desired products to the shopping cart and click on the order form link.
2.2. To place an order, you must fill in the required data fields. The amount of the fee will then be displayed on the screen, which can be paid using the payment solution provided.
2.3. The Agreement shall enter into force upon receipt of the amount due to be paid into the Online Store's bank account.
2.4. Orders placed in the online store are processed manually or automatically, and goods delivered via e-mail are sent to the Buyer's e-mail address.
2.5. If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.
3. Delivery
3.1. After concluding the sales contract, the ordered Goods and invoice will be sent to the Buyer's e-mail address after the order amount has been received into the Online Store's bank account.
3.2. Delivery provisions in the event of an is not with goods delivered by e-mail:
The goods are shipped to the following countries: Republic of Estonia.
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method or sent to the buyer by e-mail.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.
3.3. In the event of delivery without delay (in the cases specified in clause 3.1), the Buyer must be diligent and provide true and valid delivery information when placing the order (e.g. a correct e-mail address).
3.4. If the automatic payment solution does not work (i.e. there is no possibility to pay in the manner specified in clause 1.3.), then the Buyer shall forward the order to the Online Store by e-mail info@elamuspluss.ee. The Online Store shall send an invoice to the Buyer and after payment of the invoice, the Online Store shall deliver the Goods to the Buyer within 12 hours at the latest.
4. Right of withdrawal
4.1. After receiving the order, the Buyer has the right to withdraw from the contract concluded in the online store within 14 days.
4.2. The right of withdrawal does not apply if the buyer is a legal entity.
4.3. To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.
4.4. If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
4.5. To return the goods, a withdrawal form must be submitted to the e-mail address info@elamuspluss.ee no later than 14 days after receipt of the goods.
4.6. The Buyer shall bear the costs of returning the goods, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. the wrong or defective item).
4.7. The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
4.8. Upon receipt of the returned goods, the online store will immediately refund to the Buyer, but no later than 14 days after receipt of the withdrawal form, all fees received from the Buyer under the contract.
4.9. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the Buyer has provided evidence that the item has been returned, whichever occurs first.
4.10. If the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method.
4.11. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the Buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
5. Direct marketing and processing of personal data
5.1. The online store uses the personal data entered by the Buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the Buyer. The online store transfers personal data to companies providing transport services in order to deliver the goods (in the case of goods that are not sent to the Buyer by e-mail).
5.2. The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.
5.3. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions provided in the e-mail containing the offers.
6. Dispute resolution
6.1. If the Buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@elamuspluss.ee or by phone: +372 5238441.
6.2. If the Buyer and the Online Store are unable to resolve the dispute by agreement, the Buyer may contact the Consumer Disputes Commission, whose details are On the website of the Consumer Protection BoardThe Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the Committee is free of charge.
6.3. The buyer may contact the European Union towards a consumer dispute resolution platform.
Kehtib alates 20.01.2021Uuendatud 01.08.2023